Return Policy for Samina Naseer

At Samina Naseer, we are committed to ensuring that every client feels exquisite in their attire, whether it’s a bridal gown or another special occasion dress. We understand the significance of your events and strive to provide garments that meet all your

expectations. Here’s our return policy designed for your peace of mind and satisfaction:

Custom Garment Return Guidelines

1. Fabric Sample Approval:
   • Before we finalize your garment, we will send you a fabric sample for

You must approve this sample, as it forms part of our quality assurance process. Approval indicates acceptance of the fabric for your garment.

2. Custom Fittings & Design Confirmations:
   • We work closely with you to confirm all measurements and design details before production. A detailed review process ensures that your specifications are meticulously
3. Modifications & Corrections:
   • If your garment does not fit as expected, we offer one round of alterations at no extra Please contact us within 7 days of receiving your garment to qualify for this service.
   • Additional alterations are subject to fees, and arrangements can be made to accommodate
4. Returns of Non-Altered Garments:
   • If you are not satisfied with your garment upon arrival, and no alterations have been made, you may return it within 14 days for a refund or

exchange.

• The garment must be unworn, undamaged, and returned in its original

6. Restocking Fee:
   • Due to the nature of custom orders, a restocking fee of 25% of the purchase price will apply to all returned garments that have not been altered.
7. Return Shipping:
   • Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the item arrives back to us
8. Refunds:

• Refunds will be processed within 14 days of receiving and inspecting the returned Refunds will be issued to the original method of payment.

8. Final Sale Items:
• Garments that have been altered or customized beyond the initial specifications are considered final sale and cannot be

Privacy Policy:

Samina Naseer is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information.

• Information Collection: We collect information that you provide directly to us, such as your name, address, email, and payment details, when you make a purchase or interact with our website.

• Use of Information: The information collected is used to process your orders, communicate with you, and improve our services. We may also use your information for marketing purposes, such as sending promotional offers and updates.

• Data Security: We implement various security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

• Third-Party Sharing: We do not sell or share your personal information with third parties, except as necessary to process payments or ship orders.

• Cookies: Our website may use cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

By using our website, you consent to our privacy policy.

Terms and Condition:

Welcome to Samina Naseer. By accessing or using our website, you agree to the following terms and conditions.

• Product Descriptions: We strive to provide accurate descriptions and images of our products. However, as each item is custom-made, slight variations may occur.

• Pricing: All prices listed on our website are in the relevant currency for your region. We reserve the right to change prices at any time without prior notice.

• Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to inaccuracies in product descriptions or pricing, or issues with payment.

• Shipping: As our products are custom-made, shipping times may vary. We are not responsible for delays caused by customs, shipping providers, or other external factors.

• Returns and Exchanges: Due to the custom nature of our products, all sales are final. However, if there is a defect in the product or an issue with the order, please contact us within 7 days of receipt, and we will work with you to resolve the issue.

• Limitation of Liability: Samina Naseer is not liable for any damages arising from the use or inability to use our products or website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

• Governing Law: These terms and conditions are governed by and construed in accordance with the laws of the country in which you reside.